Refund policy

Please note that we are unable to process a refund or replacement unless we have the item back with us. In the event that the item is so damaged that it can not be returned to us, this will be decided for on a case-by-case basis.

Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened with seals, packaging and shrink-wrap intact and we will issue a full refund or credit note to the value of the item. This means a visual inspection and not a product trial. 

For your protection, we recommend that you use a recorded-delivery service.

Please note: We can only accept the return of opened items if they are faulty.

Please note that you will be responsible for the cost of returning the goods to us unless the wrong product was delivered. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice so that we receive it within seven working days of the day after the date that the item was delivered to you. 

Any Post & Packing charges by BE BARBER EQUIPMENT will not be refunded if goods are returned to us by the customer or by any of our courier services (after several attempts without success) unless the wrong product was delivered.

Claims for damaged goods must be notified within 24 hours of receipt, please inspect goods immediately. If packaging is visibly damaged the parcel should be refused as we reserve the right to deny liability. For suitability of goods please contact the manufacturer.

Due to strict hygiene regulations Barber Equipment Ltd cannot accept the return of scissors and razors.

Clippers and trimmers can only be returned if unused and in the same condition item was sent unless faulty.

Clipper, trimmer and shaver blades, leads and chargers are classed as perishable and are not covered under warranty.

Goods are offered subject to availability. In the event of non-availability of goods, we reserve the right to rescind the contract.

Prices and manufacturers' specifications are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract.

Warranty may be voided if proper care has not been taken of furniture, clippers, trimmers and shavers and returns are subject to testing.

We reserve the right to choose any method of shipping.

All items are guaranteed according to the manufacturer's warranty.

Your statutory rights are not affected.